Nerve Reviver: Trusted Neuropathy Solutions for Medical Providers

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Warranty, Returns, and Refunds

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. We don’t not cover the shipping on return items. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected]

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as supplements).

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We will always strive to provide the best customer service possible, do not hesitate to contact us at [email protected]

Warranty Information

Warranty Return Policy for Nerve Reviver Products

Duration of Warranty: This warranty is valid for a period of six (6) months from the date of purchase.

Scope of Warranty: This warranty covers only defects in materials and workmanship under normal use. It applies exclusively to items purchased from Protocol Solutions LLC or authorized resellers.

What Is Covered: This warranty extends to the original purchaser only and is non-transferable. It covers:

  • Defects in the material or workmanship that occur during normal use and have a significant effect on the device’s operation.
  • Faults due to manufacturing errors as confirmed by our technical assessment team.

What Is Not Covered:

  • Damage resulting from misuse, abuse, unauthorized modification or repairs, and external causes such as accidents or natural disasters.
  • Normal wear and tear or aging of the product like discoloration, scratches, or slight cosmetic anomalies that do not hinder device performance.
  • Consumable parts such as batteries unless a defect in materials or workmanship has been confirmed.
  • Products that were not installed, operated, or maintained according to instructions provided by Protocol Solutions LLC.

Process for Warranty Claims:

  1. Contact Support: To initiate a warranty claim, contact our customer support team with a detailed description of the issue and proof of purchase.
  2. Assessment: Our team will assess your claim and determine if it falls under warranty coverage. We may require the product to be sent to us for inspection.
  3. Return of Product: If the product is deemed defective and covered under warranty, instructions will be provided on how to return the product. Protocol Solutions LLC will cover return shipping costs for valid claims.
  4. Resolution: Upon receipt and further evaluation of the returned product, if the defect is confirmed as a manufacturing fault, we will either repair the product, replace it with a new or refurbished product, or provide a refund.

Limitations of Liability: Protocol Solutions LLC shall not be liable for any incidental or consequential damages resulting from the use of their products, whether a claim is based on warranty, contract, tort, or otherwise. The maximum liability of Protocol Solutions LLC under this warranty is limited to the purchase price of the product.

Governing Law: This warranty shall be governed by and construed in accordance with the laws of the state of Missouri.

Customer Support: For more information or to obtain service under this warranty, please contact our support team.

Effective Date: This warranty policy is effective as of January 1, 2024.

Warranty Claims
Warranty Claims must be processed through the medical provider you purchased your product through. In order to process a warranty claim:

  1. Contact Customer Support at [email protected].  We will attempt to troubleshoot your issue and may be able to resolove your problem quickly.  If not, our staff will authorize and provide you with a Return Authorization.

  2. Fill out the form on our website for Warranty Returns.   Information required will be:
    • Name of Product
    • Date of Purchase
    • Medical Provider Name or Office Name
    • Contact Information
    • Return Authorization number
    • Photos or Video of issue(s)
  3. Package the return securely
    • We are NOT responsible for damage during shipment
    • We recommend using a tracable and insurable method to ship to us.
  4. Ship return to:
    • Protocol Solutions
    • ATTN: Warranty Returns
    • 225 Violyn Drive
    • Branson, MO 65616
  5. Once received and inspected by our returns department and it is determined to be a manufacturer’s defect, we will repair or replace it at no charge.  If the problem is not determined to be caused by manufacture, we will contact you before proceeding.